SHIPPING & RETURNS

Last updated: October 2, 2026

SHIPPING POLICY

Shipping Area and Cost

Gladiateur Beauty currently ships within the United States. Eligible states and territories are shown at checkout.

Standard shipping is a flat $7.95 per order. Any promotional or free-shipping offers will be shown at checkout when applicable.

Processing Time

Orders are generally prepared and transferred to the carrier within 3–5 business days. Business days exclude weekends and federal holidays.

Processing time is separate from carrier transit time. During launches, holidays, severe weather, or periods of unusually high order volume, fulfillment may take longer. We will communicate significant delays whenever possible.

Tracking and Delivery

When your order ships, you will receive a confirmation email with tracking information. Tracking activity may take up to 48 hours to appear after a label is created.

Delivery estimates are provided by the carrier and are not guaranteed. Gladiateur Beauty cannot control delays caused by weather, transportation disruptions, carrier operations, or other events outside our reasonable control, but we will help investigate documented delivery problems.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, email support@gladiateurbeauty.com right away. We will make reasonable efforts to correct the address, but changes may not be possible after fulfillment begins.

If an order is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional postage may be required to resend it. If a refund is requested instead, original shipping charges are nonrefundable.

Order Changes and Cancellations

Email support@gladiateurbeauty.com promptly if you need to change or cancel an order. Once an order has entered fulfillment or shipped, it can no longer be changed or canceled.

Missing Packages

If tracking shows no movement for an extended period, or shows a delivery you cannot locate, first check the delivery area, household members, neighbors, and any carrier notices. Then contact the carrier and email us at support@gladiateurbeauty.com so we can assist with an investigation.

Please report packages marked delivered but not received as soon as possible. Refunds or replacements for missing packages are evaluated after reasonable delivery and carrier-investigation steps have been completed.

Heat-Sensitive Products

Some Gladiateur Beauty products may soften during warm-weather transit. Retrieve packages promptly after delivery and avoid leaving them in mailboxes, vehicles, or direct sunlight.

Temporary softening does not necessarily affect product quality. If a product arrives melted, leaked, or unusable because of heat, contact us within 48 hours of delivery and include photographs. We will review the issue and determine an appropriate replacement or refund.

RETURN POLICY

We want you to feel confident ordering from Gladiateur Beauty. Please do not mail a return without contacting us first. Unauthorized returns may not be accepted.

Unopened Products

Unopened and unused products in their original packaging may be returned within 30 days of delivery. To request a return, reply to your order confirmation or email support@gladiateurbeauty.com with your order number and the item you wish to return.

Unless the return results from our error, the customer is responsible for return shipping. Original shipping charges are nonrefundable. Approved refunds are issued to the original payment method after the returned product is received and inspected.

Opened Products and Skin Reactions

Because skincare and cosmetic products cannot be safely restocked after opening, opened or used products are generally not returnable.

We understand that individual skin responses can be unpredictable. If you experience a suspected reaction, discontinue use and email support@gladiateurbeauty.com within 30 days of delivery. Please include your order number, the product used, a description of what occurred, and any relevant photographs. These concerns are reviewed individually, and any refund, replacement, or store credit is determined case by case.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Heat-related issues have a shorter window; see Heat-Sensitive Products above. Include your order number and clear photographs of the product, shipping container, and packaging materials. Once verified, Gladiateur Beauty will provide a replacement or refund at no additional cost.

Non-Returnable Items

Promotional items, complimentary samples, and gift-with-purchase items are not eligible for return or cash refund.

Contact

Questions about shipping or returns may be sent to support@gladiateurbeauty.com or submitted through our contact form.